|
|
GENERAL CONDITIONS OF CUSTOMER PROGRAM Associated stores of the chain The list of stores in the chain associated with the customer program is updated on the website of CasaIdeas (www.casaideas.com). Outlet stores, as well as any other stores that CASAIDEAS HOLDINGS INC. specifies to their discretion as a store with no benefits contemplated in this regulation are excluded as place to exchange coupons, DOLLAR & IDEAS promotions, as well as obtain discounts associated with the CasaIdeas Customer Program. Program Application Customers must register to participate in the Customer Program. He/she will receive an identification code for a unique account, which is not transferable allowing him/her to participate in the Customer Program benefits in the CasaIdeas stores associated with the system. The use of this unique account will be of the program member’s exclusive responsibility. |
|
To be a member of the Customer Program, the customer must be a resident over 18 years, who enrolls and completes all the information requested in the respective registration form, and who by this simple fact accepts the prevailing conditions and those which are determined and modified by CasaIdeas or CASAIDEAS HOLDINGS INC. regarding the program, requirements, conditions, use of the database and everything it deems appropriate, being expressly empowered to do so. Acceptance of Norms The mere act of participating in the CasaIdeas Customer Program implies the unconditional acceptance of all forms, rules, regulations, precedents and amendments thereto, thereby giving expressed permission of all the proceedings. Upon registering, the customer must indicate acceptance of the terms of the Customer program. In addition, the voluntary submission of personal contact information from the client involves the acceptance to be contacted by CasaIdeas and receive information about the program associated and in no case constitutes infringement of the norms on personal data protection. A member can unregister at any moment. Access to Program Benefits To take advantage of the benefits of the program, the company can ask the customer for identification to prove his identity. Inability to prove identification may result in the immediate cancellation of the membership with no right to compensation or benefits. The option of "pre-registration" will be introduced to the customers, a process through which they can register their phone number (landline or cell) at the checkout counter or by any other means defined by CasaIdeas, without having to provide all the required personal data, thus starting the accumulation of points according to the rules for accumulation of DOLLAR & IDEAS points. Customers "preregistered" are not entitled to any benefits of the program yet, they may only accumulate points. To use the accumulated points and access other Customer Program benefits, it is necessary to be formally registered with the program to be considered a registered customer. The customer will lose the cumulative points after one year if he does not complete the formal registration. Customer Program Exclusions CASAIDEAS HOLDINGS INC. workers may not, under any circumstances, belong to and / or be enrolled in the CasaIdeas Customer Program. His /her transgression may cause grounds for termination of the employment contract as set out in the worker contract. Only persons can be part of the program, legal entities, corporations, companies, associations or similar may not be part of the Customer Program. Misuse of the Customer Program, a breach of the provisions of this regulation and/or customer non-compliance obligations, especially the past due payment of any form with CASAIDEAS HOLDINGS INC. and its affiliates or associates, shall constitute sufficient grounds for immediate elimination of the program membership and balance of benefits. Updates Any changes made to the client program will be communicated 30 days before the date of the change notated on the website of the company, so that customers can take points DOLLAR & IDEAS. Notification via website is expressly accepted by the customer waiving the possibility of exemption from it by not being notified personally. Program members are responsible for keeping their personal data required to access the benefits of the program up to date by any of the means provided for doing so. CASAIDEAS HOLDINGS INC. may use its database with other companies, with permission of the customer and only with the goal of delivering new services to their customers, as provided by CasaIdeas as a third party, but will not give or sell personal data to third parties. The company is not liable for benefits directed to outdated or incomplete contact information.
EXCLUSIVE DISCOUNT TERMS How it works Each time the Program Member makes a purchase, he/she must mention to the CasaIdeas cashier that she/he belongs to the Customer Program of CasaIdeas, showing his/her identification code or the information requested in order to prove identification in the check out counter (Phone number registered in the registration). In this way, he/she is granted access to the discounts that the company has prepared for him/her and may use them within valid periods in any of the partner stores, according to the standards set in these conditions that the customer expressly declares to understand. General Discounts. 1. Discounts on purchases at or above $50 a) Exceptionally and only in the opportunities established by Casa & Ideas, the Program Member who makes purchases equal to or exceeding $ 50, fully paid during the purchase (excluding credit cards or other means of payment to be cashed on future dates), shall be entitled to a 5% instant rebate on the total purchases plus the cumulative percentage on all purchases of products at list price, as set out in clause DOLLAR & IDEAS described in this document. 2. Birthday Discount a) Program Members that have correctly stated his/her date of birth will have access to a 15% immediate discount on purchases during the month for his/her birthday. b) It shall be the sole responsibility of the Customer to state his/her date of birth when registering for the program or in subsequent data updates. If this information is not available at the time of purchase, the discount does not apply to the purchase, nor is the customer entitled to issue a complaint about it. Notwithstanding the above, the customer may enter his/her date of birth in the forums and means available to him/her at any time and may include his/her purchases after this registration to the birthday discounts. Birthday discounts are not retroactive. c) The company may remind the Program Member of the birthday benefit days before the beginning of the birthday month through different forms of contact. It is the responsibility of the customer to keep his/her contact information up to date and access his/her account through the Customer Web Portal. d) The birthday discount is not transferable to another party. It applies only to customers enrolled in the program with proof of identity. 3. Exclusive discounts a) In the opportunities established by CasaIdeas, Program Members may receive a certificate or discount coupon after his/her purchase which is applicable for one of his/her following purchases during the valid period of the coupon. b) Once the coupon has expired, the discount indicated on the certificate will be void. c) To use the discount, the Program Member must present the coupon when he/she is paying for the purchase. The Program Member may not access the benefit without the certificate. d) CasaIdeas is not responsible for the loss of coupons given to members in the Program. e) Personalized coupons may not be endorsed, accumulated or transferred, and identity must be proven at the time of redemption. f) Non-personalized coupons are redeemable by the bearer. Considerations Discounts are not cumulative.
GENERAL CONDITIONS DOLLAR&IDEAS How it works Every time the customer makes a purchase, the customer should mention to the cashier that he/she belongs to the CasaIdeas Customer Program, showing his/her identification code. Thus, he/she will accumulate points for the extension of a DOLLAR & IDEAS check, nominative to his/her name, which can be redeemed for products in any associated store according to the Customer Program conditions. General The customer program is a loyalty program for associated customers which provides benefits through the delivery of a coupon called DOLLAR & IDEAS, accessed through the accumulation of points assigned to the purchases made by the customer and other means determined by the company. Customers must register to participate in the program. Registration must be done in the in the places provided for such purpose. After registering the customer receives an account identification code, which is not transferable and will allow him/her to accumulate points with every purchase made in CasaIdeas stores associated with the program. The points thus accumulated will be included and given in the DOLLAR & IDEAS check certificate, under the terms and conditions indicated below, such that customers can use them as a form of payment to purchase products exclusively in associated chain stores. 1. General Conditions The identified account of the Costumer Program is for personal use and is not transferable. The staff of CasaIdeas may request a personal document to confirm the identity of the client. a) The misuse of the Customer Program, a breach of the provisions of this regulation and customer non-compliance obligations, especially in relation with the due payment of any form with CASAIDEAS and its affiliates or associates, and as well as the malicious use of the benefits provided, shall constitute sufficient grounds for immediate termination of the membership, with no right to claim or compensation, together with the loss of all points accumulated to date. b) The identifying account will only serve as an accreditation or membership to the CasaIdeas Customer Program, and may not be used for purposes unrelated to the program. c) The Customer is responsible for updating personal data such as e-mail address necessary for delivering DOLLAR & IDEAS checks. From the moment the customer gives his contact information to enroll in the program, he/she agrees to receive information regarding the Customer Program. CASAIDEAS HOLDINGS INC. may use the database with third parties only with the goal of delivering new services to their customers provided by CasaIdeas as a third party, provided the customer has authorized. The company is not responsible for DOLLAR & IDEAS checks sent to outdated or incomplete email addresses. d) At any time and through reliable communication, the customer may notify CASAIDEAS HOLDINGS INC. of his/her decision to not to opt out of receiving information or new services of HOLDINGS INC CASAIDEAS or third parties. 2. Point Accumulation Mechanisms Every purchase made by a member of the Customer Program paid in cash, credit card, debit card or check at the CasaIdeas stores, generates a number of points related to: the price or the products purchased, 2) the payment and 3) to the date of the purchase, according to a factor of accumulation of DOLLAR & IDEAS, calculated on the total purchase and established by CasaIdeas. The points accumulated will be known by the customer. By way of information and only as an example, it is indicated that "for every $ 100 of purchases at CasaIdeas, 1 DOLLAR & IDEAS is accumulated and is redeemable for products upon receipt of a type of check." a) The purchases paid with DOLLAR & IDEAS checks, commercial agreements or gift cards do not accumulate points. b) If a program member invites new members to the program and the new member(s) signs up, their total accumulated points during their first year of membership will be added to the registered customer who made the invitation. Invitations for new members can be made through the Customer Web Portal, or other means that the company determined from the dates set by the company through which the registered customer can access by means of entering personal data and e-mail addresses in order to extend the invitation. The guest must register through the email invitation, otherwise will not be considered as a guest and the host will lose the benefit of increasing total points. c) The Customer's personal account will begin to accumulate points and access to program benefits once the new member has been assigned and validated his/her identification code which accredits him/her as a participant of the Customer Program. If a customer is only pre-registered he/she will accumulate points for his/her purchases, but will not be able to exchange the points or to use any benefit until the time of formal registration. d) CASAIDEAS HOLDINGS INC. reserves the right to apply any correction factor it deems appropriate, to increase or decrease temporary or final points and the exchange rate for product purchases, depending on the form of payment used, or any other commercial or promotional reason that CASAIDEAS HOLDINGS INC. would choose to implement or apply such as modifications published on the website of the company. Any additional benefits or termination of benefits or additional general promotion decided by Casa & Ideas, will also be advertised on the website of the company. Also, CASAIDEAS HOLDINGS INC. reserves the right to increase or decrease temporarily or permanently the maximum amount accumulated by customers that have the right to be issued the DOLLAR & IDEAS certificate under the procedure laid down by the company, all situations to which the customer expressly agrees. e) The failure of the customer to meet these obligations, especially the due payment of any form with CASAIDEAS HOLDINGS INC. and its affiliates or associates, the existence of rejected checks on any grounds of form and substance not regularized before the date of the issuance of benefits supported by DOLLAR & IDEAS checks empowers CASAIDEAS HOLDINGS INC. to retain the points earned by this way until the adjustment of such payments occurs, provided that this occurs within the valid period of the points, otherwise they expire by virtue of the terms and conditions. f) The points are personal, nominative and not transferable. 3. Accumulation period and validity of DOLLAR & IDEAS a) Points in the Program will accrue for one year from date of purchase, including settlement periods, special sales, night sales, etc., unless otherwise indicated. After this time the points expire. b) The DOLLAR & IDEAS certificates will have an expiration date and will be distributed among the customers for use whenever the customer reaches the amount of accumulated points pre defined by the company (USA: $ 5) or higher multiples, leaving the balance accumulated in the customer's account and may be charged within a 30 day period. Notwithstanding the foregoing, if the client has not reached the prescribed accumulation amount in the period of validity of the points, he/she may apply for the issuance of cumulative points any day of the current year either at the check out counters of stores associated with the program or through the customer web portal (with a minimum issuance amount of $ 1). c) In case of loss, damage or other reason for the deactivation of the certificate, the customer may request a duplicate DOLLAR & IDEAS check in any check out counter or in the customer website, provided that the check above has not been received, which will be validated by associating the identification code of the check. For these cases, the effective date corresponds to that prescribed in the first check issued, not a new issuance with the amount but a duplicate of the original check has been issued. d) Points earned on every purchase and accumulated in the customer's account will have effect only until the last day of the current year from their accumulation, stipulated on the issuance of the DOLLAR & IDEAS Certificate. Unredeemed points after valid period for certificate issuance and collection of DOLLAR & IDEAS, are to be deleted from the customer’s account without the right to claim or recover on behalf of the Customer. e) It is reiterated that it will be a responsibility of the customer to keep her/his personal information properly updated, so the correspondence can be made to your real and valid email when appropriate. CASAIDEAS HOLDINGS INC. is not responsible for postal returns by unknown causes or stolen DOLLAR & IDEAS type checks once they are issued. 4. Using DOLLAR & IDEAS Certificates Certificates or any kind of DOLLAR & IDEAS check may be used by clients only for the following purposes: a) As a means of exchange for products only in the stores that are associated with the program; b) As a means of payment for goods at the premises of the chain that are associated with the program, such as cash equivalent to the amount expressed in the certificate; c) It may not be used as payment in special events when specifically advised; d) Each check has a bar code that allows activation of cashing points; e) CASAIDEAS HOLDINGS INC. reserves the right to not to issue DOLLAR & IDEAS checks in their stores during determined periods of the year, the customer can request through the customer Web Portal; f) CASAIDEAS HOLDINGS INC. reserves the right not to issue checks to customers with outstanding debts to the company or showing irregularities in the process of accumulating points; g) DOLLAR & IDEAS checks are only valid for redemption when issued by CasaIdeas in the format established by the company, validated by the check outs of the stores associated with the Client and / or issued through the Web Portal for Customers, with its own folio identifier enabled by the company’s system and that are within its period of validity. The document must be in good condition (legible: folio and customer identification). This rules out any document completed manually and with inactive pages, which will be subject to review by the store and can not be exchanged in cases determined as such by the store; h) The use of the checks is personal and not transferable, DOLLAR & IDEAS checks are accepted from third parties only by presenting the check signed by the corresponding customer, photocopy of his/her ID card on both sides and a providing a simple notarized permission. 5. Product exchange or refund with DOLLAR & IDEAS check payment The store only will accept the return or exchange of products paid partly or entirely with DOLLAR & IDEAS check or certificate when the receipt includes payment with this condition, and the customer requests the exchange of the product for other (s) of equal or greater value, the latter paying the difference with another payment. In no case may the product be returned and cash refund received for the amount paid with a DOLLAR & IDEAS check. 6. Control of points accumulated a) In case there are differences between the points accumulated in the account of a customer and what he/she considers to have accumulated, there will be a detailed review of all documents presented by him/her. b) It shall be the sole responsibility of the customers to keep the receipts associated with the program. If the customer does not have the documentation to support a claim, it the information contained in the Client Program CasaIdeas will be considered valid. c) In case the customer presents additional sale receipts which do not have the customer identification code, no points will be added in relation to this receipt. Therefore additional points will be not paid after closing the sale. |
|